Ombudsman’s Office

Kuoni Mueller & Partner AG is affiliated with the independent Ombudsman's Office for Financial Service Providers (OFD), which is recognized by the Swiss Federal Department of Finance. Disputes concerning legal claims between customers and affiliated financial institutions are to be settled by the ombudsman's office as far as possible within the framework of a mediation procedure. Information on any costs in connection with mediation proceedings can be found on the website of the ombudsman's office.

The Financial Ombudsman Service (OFD) can be contacted as follows:

Ombudsstelle Finanzdienstleister (OFD)
Bleicherweg 10
8002 Zürich

T: +41 44 562 05 25